24x7 support for Software AG products
At Nacarsoft, we understand the importance of keeping systems based on Software AG technologies operational, even in environments where the manufacturer has discontinued official support. For this reason, we offer 24/7 support for Natural, Adabas, Net-Work, CONNX, and EntireX (currently owned by IBM) products, with continuous assistance and resolution of critical issues.
Since Software AG has ended official maintenance for the AIX, HP-UX, and Solaris platforms, Nacarsoft provides specialized technical support to address issues and maintain the operational status of these environments. Our team has extensive experience in the administration, diagnosis, and optimization of legacy systems, helping organizations maintain the stability and performance of their applications.
In addition, we offer technical advice to plan the modernization or migration of your systems to current platforms such as Linux or Windows, allowing an orderly and secure transition without affecting the continuity of your services.
24/7 support
The support process begins with the receipt of an incident report, which can be submitted by phone or email to our support center. From that moment, a specialized technician analyzes the problem and, if necessary, establishes a secure remote connection to the client's environment to perform a direct diagnosis. This approach allows us to identify the root cause of the incident in real time and implement corrective actions with maximum efficiency and speed.
Throughout the intervention, the client has direct communication with the assigned technician, who keeps them informed of the progress and the measures taken. Once the issue is resolved, a detailed technical report is provided outlining the actions taken and, if applicable, recommendations to prevent recurrence.
This service is especially valuable in environments where the manufacturer has discontinued official support, such as AIX, HP-UX, and Solaris. At Nacarsoft, we help organizations keep their legacy systems running smoothly by providing solutions tailored to their needs. We also offer consulting services for migrations or upgrades to more current platforms like Linux or Windows, all with the peace of mind of 24/7 support.